JustList Safety Guidelines for Customers and Providers

Effective date: September 8, 2026

These practical steps can reduce risk, but they cannot guarantee safety or a successful project. JustList does not perform services, supervise Providers, or process payment for Provider work.

1. Before agreeing to work

1. Keep early communications in JustList so you can use report and block tools and preserve context.
2. Independently confirm the person's name, business, references, license, insurance, and experience. Contact the issuing authority or insurer directly using independently obtained contact information.
3. Compare more than one quote. Be cautious of extreme discounts, artificial urgency, guaranteed outcomes, and pressure to act immediately.
4. For work in a home or business, tell a trusted person who is coming, when, and for what purpose. Consider having another adult present.

2. Use a written agreement

1. Identify the parties, property, scope, exclusions, materials, permits, schedule, price, taxes, deposit, milestones, change-order process, cleanup, warranty, cancellation, and dispute process.
2. Do not rely on a listing, chat excerpt, badge, or verbal promise as the entire agreement.
3. For regulated or high-value work, confirm whether state or local law requires a particular contract, notice, cancellation period, payment schedule, or license number.

3. Payment safety

1. JustList does not collect, hold, protect, release, or refund money paid for Provider work. Stripe checkout on JustList is for fees owed to JustList, not for the Provider's service.
2. Do not share card details, bank login, password, one-time code, Social Security number, or identity document through messages.
3. Be cautious of gift cards, cryptocurrency, wire transfers, overpayment checks, payment forwarding, and requests to return “extra” funds.
4. Use a traceable payment method appropriate for the project. Avoid an unusually large advance payment and connect later payments to written milestones where practical and lawful.

4. During in-person work

1. Limit access to the agreed work area. Secure valuables, sensitive documents, medications, weapons, keys, and account credentials.
2. Keep children and pets away from active work areas. Discuss gates, alarms, cameras, hazards, utilities, parking, and emergency exits in advance.
3. Providers should use appropriate protective equipment, lawful work practices, trained personnel, and required permits. Stop work if an unsafe condition develops.
4. Do not enter a location or continue an interaction if you feel threatened or the circumstances materially differ from what was agreed.

5. Common warning signs

1. A user asks you to leave the Platform immediately before discussing any real project details.
2. A Provider refuses to identify the responsible business or produce legally required credentials.
3. A Customer asks a Provider to purchase gift cards, forward money, accept an overpayment, evade permits, or conceal unlawful work.
4. A person pressures you to disclose a verification code, financial credential, exact home information, or unrelated personal data.
5. A link, invoice, or message imitates JustList but uses a different domain. JustList staff will not ask for your password or one-time code.

6. Problems, disputes, and emergencies

If a disagreement is safe to address, document the issue and refer to the written agreement. JustList may review policy violations but does not decide workmanship, payment, refund, warranty, or contract disputes between a Provider and Customer.

Use the report and block controls or email [email protected] for a Platform safety concern. Preserve relevant messages, contracts, invoices, and photographs. Do not send highly sensitive evidence until JustList provides a secure method.

If anyone is in immediate danger, call 911. JustList is not an emergency service. Suspected fraud may also be reported to the Federal Trade Commission at ReportFraud.ftc.gov and to appropriate state or local authorities.